Frequently Asked Questions & Office Policies
Welcome to Mind-Body N'Sync. We are committed to providing exceptional medical massage therapy tailored to your specific recovery and clinical needs. To ensure a seamless experience for all patients, please review our studio policies, scheduling guidelines, and frequently asked questions below.
Studio Scheduling & Cancellation Policy
Your appointments are very important to all members of our team at MBN. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours' notice for adjustments to your appointments and for cancellations.
All of our policies are designed to benefit our clients and provide the highest quality and tradition of excellent service for our established and future clientele. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive the services they need.
Card on File Security
We ask that all new and current guests supply a credit card to keep on file. All cards on file are added to the system via a secure electronic process that ensures your information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations, the applicable fees will be applied to your card or alternatively billed out to you.
Late Arrivals, Cancellations & Fee Structure
Please allow yourself ample time for direction mishaps and traffic delays. As a courtesy, we will send out an email/text message reminder for your appointment 48 hours prior to your appointment date. Please ensure that we have your current email address and phone number on file. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and cancellation fees.
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Rescheduled or Canceled (Less than 24 hours’ notice): Assessed a flat rate fee of $25.00.
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Rescheduled or Canceled (Within 4 hours of appointment): Assessed a flat rate fee of $50.00.
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No-Show Appointments: Charged the FULL AMOUNT for the service scheduled.
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Package Holders: If you have purchased a service package, you are still subject to our 24-hour and 4-hour cancellation policies. No-shows will be counted as one of your package services redeemed (e.g., if you purchase a package of 3 medical massages and no-show, you will have 2 sessions remaining).
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Late Arrivals: If you arrive late, your appointment time will be shortened accordingly to respect the schedule of subsequent patients. If you have not arrived 20 minutes after your scheduled time, you will be deemed a "No-Show" and charged accordingly.
Note: All services performed by Mind-Body N'Sync are By Appointment Only. There are no exceptions to any of our policies. Should you need to reschedule or cancel, please call our front desk at (912) 226-7743. If calling after hours, please leave a voicemail.
Refund Policy
Our Refund Policy states that you are eligible for a refund on the unused portion of your package for up to 30 days after your purchase date. Please note that refunded sessions will not be returned at the discounted rate, and a 25% administrative fee will be deducted.
(This refund policy applies to service packages only and DOES NOT apply to purchases made through The Savannah Faja Store).
Frequently asked questions
Privacy Policy & SMS Terms
At Mind-Body N'Sync, your privacy and data security are fundamental to how we provide clinical care. We handle all personal and health information with strict confidentiality.
Personal & Health Information
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Data Collection: To deliver safe, personalized medical massage therapy, we collect necessary information including your name, email address, phone number, and medical intake history.
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Zero Marketing Data Sales: We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances.
SMS & Text Messaging Policy
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Appointment & Account Updates: By providing your mobile number, you agree to receive SMS communications regarding your appointment reminders, scheduling updates, and account details.
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Opt-Out & Rates: You may text STOP at any time to opt out of future text messaging. Message and data rates may apply.
By accessing our website or utilizing our clinical services, you agree to the terms outlined in our privacy policy.
Still Have Questions About Our Services or Policies?
We are here to assist you! If you have additional questions regarding our studio policies, medical intake process, or scheduling, please get in touch with our team.
Phone: (912) 226-7743 | Address: 1011 Towne Center Blvd. Suite 109, Pooler, Georgia 31322
CONTACT
